General support

Email support@zimbalink.co.zw. Tell us what you were trying to do, what happened, and which page or feature you were using. For a listing or order question, include its direct link or visible ID.

Privacy and personal information

For a privacy question, access or correction request, or help with personal information, email privacy@zimbalink.co.zw. For account deletion, you can also use the in-app account deletion page.

What to include in a useful support email

• The account email address you use on ZimbaLink (never the password).
• The listing, order or page link and the town involved, such as Harare or Mutare.
• The approximate date and time, what you expected to happen and what happened instead.
• Your device and browser/app version for a technical problem; attach a screenshot if it helps.
• For a ZimbaLink package payment issue, include the transaction reference and amount, but remove account numbers and credentials.

Keep sensitive details private

Never email a password, PIN, one-time password (OTP), full bank or mobile-money credentials, full card number, or a screen showing those details. ZimbaLink support cannot dispatch emergency responders. If someone is in immediate danger, contact official emergency services in your area.