Help & Support
Help & Support
Find clear steps for using ZimbaLink, or contact support when something goes wrong.
Getting started
Can I browse without an account?
Yes. Explore listings, shops and services without signing in. Sign in when you want to post, save, message, request quotes or buy.
Explore categoriesHow do I find something near me?
Search by name or category, then choose a town or area. Check the listing's location before arranging collection or delivery.
Search listingsHow do I use ZimbaLink on a slow connection?
Open Data usage to select Data Saver or Text Only. These modes reduce media loading while keeping core browsing available.
Change data usageWhere can I change my account settings?
Open Account, expand Settings & privacy, then choose appearance, notifications, WhatsApp settings or account controls.
Open account settingsPosting and managing listings
How do I post a product, service or vehicle?
Tap Post, choose the type of listing, then add the relevant details, price, location and photos. Review everything before publishing.
Start a postCan I save a post and finish it later?
Saved drafts are in Account → Drafts. Open one to continue or delete it if you no longer need it.
Open draftsHow do I edit, pause or delete my listing?
Go to Account → My listings. Open the listing you own to edit it, pause it or delete it. Paused listings are not publicly visible.
Manage my listingsWhy did a photo not upload?
Check your connection and the file format, then try again. Keep this page open until the upload finishes. If the issue continues, send support the listing type, phone model and what happened.
Check draftsBuying and quotes
How do I buy an item?
Open its listing, check the description, stock, seller and delivery options, then use the available checkout or seller payment action. Follow the instructions shown for that purchase.
Browse productsHow do offers work?
Make an offer only where the seller has enabled offers. You can review your sent and received offers in Account → Offers. An offer is not a completed payment.
Open offersHow do I request quotes?
Describe what you need, select a quantity and unit, and give your delivery town. Matching suppliers can respond with availability and prices. Replies are not guaranteed.
Request quotesWhere are my purchases and requests?
Purchases appear under Account → My purchases. Quote requests have their own Requests & quotes page.
My purchasesHow do I buy from outside Zimbabwe?
Buy Home Diaspora lets you browse Zimbabwe listings from abroad. Check the seller, payment and delivery details before placing an order.
Buy Home DiasporaSelling and business tools
Do I need a business profile to post?
You can start from Post and choose the relevant listing type. Business tools are available if you operate a shop or service, but browsing and ordinary posting are separate from business setup.
Choose a post typeWhere do I see views and saves?
Open Listing performance from your account or business workspace. Views, different viewers, saves and contact actions describe different activity.
Listing performanceHow do I set the ways buyers can pay me?
Use Accepted payment methods in your account to provide the methods you support. Follow the instructions on each purchase before treating it as paid.
Payment settingsHow do I advertise?
Open Advertise to see available placements and the purchase options currently offered in the app.
AdvertisingMessages, delivery and safety
Where do I find my conversations?
Sign in and open Messages. Open a conversation to see its replies and dates. Check notifications if you are waiting for a response.
Open messagesHow does delivery work?
Delivery availability depends on the listing and registered transport options. Confirm the fee, address and fulfilment details before completing a purchase.
Find transportHow do I report a listing or block someone?
On another person's listing or profile, use its safety or report controls. Include the specific listing and concern. These controls do not appear on your own listing.
Browse listingsWhat should I do if a payment or seller seems suspicious?
Stop the transaction, keep records of the conversation and payment, use the report controls on the listing, and contact support. Never share a sign-in code or password.
Open accountAccount and privacy
How do I change notifications or appearance?
Open Account → Settings & privacy. You can choose your appearance and open Notifications from there.
Open settingsHow do I delete my account?
Account deletion is under Account → Settings & privacy. You can also open the account deletion page directly, including when you cannot sign in.
Delete accountWhere are the privacy policy and terms?
Read the Privacy Policy and Terms of Use from the app menu before using a feature you are unsure about.
Privacy policyNeed more help?
Tell us the page, what you were trying to do and what happened. You can attach a screenshot in your email.
support@zimbalink.co.zw · Never send passwords, sign-in codes or payment secrets.
For an emergency, use local emergency services. ZimbaLink support cannot dispatch emergency responders.